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ARTICLE
XI - STUDENT SERVICES
Section
11.1 Recordkeeping
The
school is required to keep all student records on file for a minimum
of 3 years. All records are strictly confidential. A student has
the right to view his/her own educational records upon seven (7)
days written notice to the school. A transcript may also be obtained
by a written request.
Section
11.2 Complaint Procedures
"Informal"
- Within five (5) days of the action or information, on which the
complaint is based, the student should attempt to discuss and resolve
the matter directly with the employee, instructor or staff person,
without confrontation. Both parties should recognize that this step
is informal and that its intent is to reach a reasonable resolution
of the complaint without confrontation.
"Formal"
- If, within fifteen (15) days the matter has not been resolved,
the student should prepare a written complaint and submit it to
the individual's immediate supervisor. A meeting will be timely
scheduled between the student, the employee, and the employee's
supervisor in order to resolve the matter. The meeting should not
conflict with scheduled appointments of the employee or the student.
If
the student fails to appear, the complaint will be deemed to have
been abandoned. If the employee fails to appear, the supervisor
will notify the employee of the recommended resolution. The employee
will have three (3) days to respond to the recommended resolution.
Section
11.3 Affirmative Action
It
is the policy of this school to provide equal opportunity in employment
and education for all persons. In actions related, but not limited
to, recruitment, admissions, education and employment, the school
shall not discriminate against any person because of age, race,
color, sex, national origin, religion or marital status. If you
think you have been discriminated against for any of the above reasons,
you should contact the Director or Chief Flight Instructor. The
school has a formal complaint procedure outlined in this Article
XI, Section 11.2.
Section
11.4 Reference Library
A reference
library for student use is available during the school's hours of
operation. All books and materials may be used for your reference,
but under no circumstance are materials to be removed from the reference
area. Audio/Visual materials are also provided as required by the
program syllabi. These materials can be found in the Reference Library
at Schenectady located on the second floor and in Saratoga adjacent
to the Viewing Room Area. Tape cassette players and film viewers
should be shut off after each use, tapes and films rewound, and
materials placed on the storage shelf. Malfunctioning equipment
should be reported immediately.
Section
11.5 Housing
It
is the school's intention to provide the availability of limited
housing facilities. If housing needs are requested, the school will
seek out housing opportunities in the local area. The student should
expect to pay housing costs ranging from $250 - $1,500 per month.
The cost is based on the student's personal preference.
Section
11.6 Title 38 Training (Veterans and other eligible persons)
Students
who believe they may be eligible for flight training benefits under
Title 38 should contact the Director. Richmor will provide students
with the appropriate application for benefits and may assist students
with the appropriate documents required to apply for Title 38 funding.
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ARTICLE
XII - BASE LOCATIONS
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